Return / Refund Policy
If for some reason you are not pleased with your purchase, please contact us within 3 days of the delivery date of your order. To be eligible for a return or exchange, your item must be UNUSED. All returns are provided with an RMA number. No return will be excepted without and RMA number. After 3 days your return may be subject to a 25% restocking fee.
We pride ourselves on fulfilling your order quickly and efficiently. Any order cancellations or modifications need to be made immediately. After your order is packaged and finalized we are unable to modify the order.
To be eligible for a return, refund or exchange, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as pipe and rolling tobacco and cigars cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged and UNUSED. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 3802 - 00200 City Square, Nairobi , Nairobi ,Kenya. Please make sure all items are packaged in a way that they will not be damaged during shipment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 3802 - 00200 City Square, Nairobi , Nairobi ,Kenya
You will be responsible for paying for your own shipping costs for returning your item. Unless you received a defective/damaged item. In which case we will supply a return shipping label. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Ksh. 5000.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.